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    • General Terms of Sale

    UNLIKD ACCEPTANCE OF DIGITAL CONTENT – TERMS AND CONDITIONS OF SALE

    Please read the following terms and conditions of sale before purchasing access codes/accounts for games and/or digital content on this website.

    Who we are

    1.1. These terms and conditions (the “Terms”) govern the sale and supply by Universal Gaming, a private company incorporated under the laws of France with registration number 82932541400037 and whose registered office is located at 384 Route de Rouen, 76480 Yainville (“Unlikd”, “we”, “us”, “our”) of access codes/accounts to digital content through the www.unlikd.com website and our mobile applications (the “Website”).

    1.2 Our Website lists various digital content, for example downloadable game titles and other downloadable content (“Content”). We sell on the Website official keys and accounts, issued by the publisher and/or developer of the relevant Content (“Developer”), which allow the user to unlock, access and download the relevant Content from the Developer’s platform (“Code(s)”). We are not the developer of the Content and do not own or operate the Developer Platform. In addition to these Terms, you may also be subject to the Developer’s end user license agreement and other terms and conditions related to its content and platform.

    How to contact us

    2.1. You can contact us through the support and “contact” links on the Website (https://unlikd.com/contact-us) or by logging into our Livechat (located in the bottom right-hand corner of all pages on our website) and registering a customer support request or ticket or by emailing us at support@unlikd.com.

    2.2. If we need to contact you, we will do so via the email address you provided in your user account settings.

    About you

    3.1. In order to purchase codes/accounts on the Website, you must have a valid user account for the Website (“User Account”), a valid payment method that we accept, be authorized to use that payment method (e.g., it is in your name or you have the right to use it) and a mobile phone, computer, television, watch or other supported device (“Device”) capable of accessing and downloading content. You must keep your user account details secure and must not share them with anyone.

    3.2. If the law of your country considers you to be a minor, you must have the permission of your parent or legal guardian to purchase codes/accounts from us and to enter into these Terms.

    3.3 Certain content is subject to age restrictions and therefore codes/accounts for such content will not be sold to persons under the required age when we become aware of this fact. You must comply with any age restrictions that may apply to the purchase and use of any content. If the law in your country considers you to be a minor, it is the responsibility of you and your parent or legal guardian to ensure that you purchase age-appropriate content.

    Your device and your data

    4.1. Before placing your order, you must check that the hardware and software requirements of your device will allow you to access and download the content.

    4.2. You are responsible for any third-party access or data charges (such as your internet service provider and mobile phone operator) in connection with your use of the Website, including your purchase of codes/accounts and your downloading and accessing of the Content. Please check the file size of your Content carefully, as if you use too much data, you may exceed your data limit and pay more than expected.

    Your privacy and personal data

    5.1. Any personal data you provide to us will be processed in accordance with our privacy notice, which explains what personal data we collect from you, how and why we collect, store, use and share that information and your rights in relation to your personal data. Our privacy notice is available at https://unlikd.com/privacy-policy/.

    Our contract with you

    6.1. Applicable terms. When you purchase codes/accounts through the Website, you are entering into a contract with us for the provision of codes/accounts to access and download Developer Platform Content. You will be legally bound by all of the following terms:

    6.1.1. these Terms; 6.1.2. our Terms of Use, which govern your access to and use of our Website; 6.1.3. the terms and conditions of our Affiliate Programme and any documents referred to in them, if you are a member of our Affiliate Programme; 6.1.4. the terms and conditions of our Wallet; and 6.1.5. additional terms and conditions which may supplement or replace any part of this Agreement. This may occur for security, legal or regulatory reasons. We will contact you to inform you of our intention to do so by giving you 30 days’ notice. You may terminate this agreement by giving us 30 days’ notice by email to support@unlikd.com if we inform you that additional terms apply and you do not accept them. 6.2. Specific terms applicable to certain content. We sell codes/accounts to access and download content, but we are not the developer of the content. You may need to visit a Developer’s platform to verify your Code (see section 10) and download the relevant Content. In addition to the terms of this Agreement, you must also comply with the Developer’s end user licence agreement and other terms and conditions relating to its Content and platform. If you wish to review these specific terms, please go to the web page of the relevant Content and click on the “information” button before making your purchase.

    6.3. Language and filing of the agreement. We may make these terms available in languages other than English. The details of this contract will not be filed by us with any competent authority.

    7. Sale of Video Game Accounts

    7.1 Description of Accounts

    The video game accounts sold on our platform contain the game ordered by the customer. Each account is created, configured, and tested to ensure it is operational and in good working condition before delivery to the customer.

    7.2 Ownership and Use

    The accounts sold become the property of the buyer once the transaction is completed. However, the game contained within each account remains the property of the publisher, in accordance with the publisher’s general terms and conditions. It is prohibited to resell or transfer these accounts to third parties without prior written authorization from us. The buyer is responsible for the security and confidentiality of the account login information.

    7.3 Delivery Process and Account Use

    Upon purchasing a video game account, the customer will receive an email containing the login credentials needed to access the account. The steps to use the account are as follows:

    1. Email Receipt: After purchase confirmation, an email containing the login information (username and password) will be sent to the email address provided by the customer during the purchase.
    2. Account Access: The customer must use the provided credentials to log in to the account via the corresponding gaming platform (e.g., Steam, Origin, etc.).
    3. Game Download: Once logged in, the customer can download the purchased game directly from the account’s game library.

    7.4 Responsibility and Limitations

    We are committed to providing functional video game accounts as described at the time of purchase. However, we cannot be held responsible for actions taken by video game publishers, such as suspensions or bans of accounts resulting from the buyer’s violation of the publisher’s terms of use.

    7.5 Assistance, Support, and Warranty

    We offer an unlimited warranty for all video game accounts sold. Our customer support is available 24/7 to assist customers with technical issues or any other questions regarding the use of the accounts. For any assistance, please contact our customer service at any time.

    7.6 Refund Policy

    A refund may be granted to the buyer under the following conditions:

    • Delivery Delay Exceeding 48 Hours: If the delivery of the account credentials exceeds 48 hours after purchase confirmation.
    • Out of Stock: If the product is out of stock at the time of purchase and cannot be restocked within 48 hours following the purchase.

    We refuse all refund requests based on the following reasons:

    • Game Unsuitability: The game does not meet the buyer’s personal preferences.
    • Performance Issues: The game does not run satisfactorily on the buyer’s computer system.
    • Right of Withdrawal: In accordance with applicable laws, the customer agrees, upon confirming their order, to the immediate execution of the order and therefore waives their right of withdrawal.
    • Product Nature: The customer is informed of the nature of the product on the product page and therefore cannot request a refund if they receive an account with the game instead of an activation key.

    8. Sale of CD Keys

    8.1 Description of CD Keys

    The CD keys sold on our platform are digital activation codes for video games or software. Each CD key is unique and is provided to the customer to activate the corresponding game or software on the specified platform (e.g., Steam, Origin, Uplay, etc.).

    8.2 Delivery and Activation

    Upon purchasing a CD key, the customer will receive the key via email. The process for delivery and activation is as follows:

    1. Email Receipt: After purchase confirmation, an email containing the CD key will be sent to the email address provided by the customer during the purchase.
    2. Activation Instructions: The email will include detailed instructions on how to use the CD key to activate the game or software on the specified platform.
    3. Platform Access: The customer must follow the provided instructions to enter the CD key on the appropriate platform to download and install the game or software.

    8.3 Usage and Restrictions

    The CD keys sold are intended for personal use only. Resale or transfer of the CD keys to third parties is strictly prohibited. The customer is responsible for ensuring that their computer system meets the minimum requirements for the game or software.

    8.4 Responsibility and Limitations

    We guarantee that all CD keys provided are valid and functional at the time of delivery. However, we cannot be held responsible for any issues arising from the customer’s system compatibility or from platform-specific restrictions or changes in terms of service.

    8.5 Assistance and Support

    Our customer support is available 24/7 to assist customers with any issues related to the activation or usage of CD keys. If the customer encounters any problems with their CD key, they should contact our support team for assistance.

    8.6 Refund Policy

    Refunds for CD keys will only be granted under the following conditions:

    • Non-Delivery: If the CD key is not delivered to the customer within 48 hours after purchase confirmation.
    • Invalid CD Key: If the CD key provided is invalid or has already been used, provided that the customer reports the issue within 48 hours of receiving the key.

    Refund requests will not be accepted for the following reasons:

    • Change of Mind: The customer decides they no longer want the game or software.
    • System Compatibility Issues: The game or software does not work on the customer’s computer system.
    • Right of Withdrawal: As per applicable laws, the customer agrees, upon confirming their order, to the immediate execution of the order and therefore waives their right of withdrawal.
    • Incorrect Platform: The customer purchased a CD key for the wrong platform or region.

    Ordering from us

    9.1. Placing an order. You may place an order for a Code/Account for specific Content by logging into your User Account or using “Guest” mode, clicking on the game title or other digital content of your choice; selecting the available editions or features; clicking the ̈Buy Now’ button; checking your order summary; confirming your acceptance of these Terms, choosing your payment method and clicking the “Checkout” button. Please read and check your order carefully before submitting it. If you need to correct any errors, you can do so on the website before submitting it to us. When you place your order at the end of the online shopping process (for example, when you click the “Checkout” button), it does not mean that we have accepted your order. We will send you our confirmation email (see section 8.3 below) if we accept your order.

    9.2. If we cannot accept your order. We reserve the right not to accept your order. We may contact you to inform you that we are unable to accept your order. This may be for one or more of the following reasons:

    9.2.1. the content is unavailable; 8.2.2. the code/account for the content in question is not available; or 8.2.3. we are unable to authorize your payment; 8.2.4. you are not authorized to purchase the Code and/or Content; 8.2.5. we are not authorized to sell you the Code/account; and/or 8.2.6. there is an error in the price or the description of the Game. 8.3. How we acknowledge and accept your order. If we accept your order, we will normally send you a confirmation email (“Confirmation Email”). At that point a legally binding contract will be established between you and us and performance of the contract will commence.

    9.4. Access to your code/account. When we accept your order and you receive our confirmation email, you will be able to access the code/account of the relevant content in your user account. The second confirmation email (“Your Game is Ready”) also contains the relevant code/account. You must access the Code/Account through your user account. Please see section 9 below for information on how to use your Code/Account to access your Content.

    9.5. Pre-orders. You may be able to pre-order a Code/Account for non-broadcast Content. Pre-orders are made in the same way as described in section 8.1 above. We will send you our confirmation email if we accept