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    • Contact us

    Frequent question

    I can’t find the key

    If you can’t find the digital product you bought on our website, make sure you’re logged in to the right account.

    You can use this page to find your product:

    Track order

    If you still can’t find it then please contact our team who will be happy to help you find your product as quickly as possible.

    We take customer satisfaction seriously, so don’t hesitate to contact us if you have any questions or concerns via the contact form or chat provided on our website.

    We’re here to help!

    OPTION 1:

    Once the purchase is complete, you will receive a username and password for a new account with the purchased product.
    Be sure to change the account password and e-mail in order to transfer ownership of the account to you.

    OPTION 2:

    Use the link you received after purchase – follow the instructions to receive your account.
    Be sure to change the account password and email to transfer ownership to you.

    OPTION 1:

    Once the purchase is complete, you will receive a username and password for a new account with the purchased product.

    OPTION 2:

    Use the link you received after purchase – follow the instructions to receive your account.

    Once you’ve purchased the product, you’ll be redirected to our livechat team so that you can start activating your Nintendo Switch game.

    Activation takes less than 2 minutes.

    You have encountered a problem with your purchase and it is not listed in the previous sections.

    Our team will be happy to assist you with any questions or concerns you may have about your order.

    Please provide your order number and a detailed description of the issue you’re facing, so we can assist you as quickly as possible.